Neevo

Why is nothing happening on my screen?

Why do I see an error when pressing "Start" or "Stop recording"?

Error when pressing "start" or "stop recording"

Scripts for Agent and Customer don’t match

Page refreshes automatically and then seems to change - what should I do?

Why is the playback control show a different length than what I just recorded?

Playback control shows 0 seconds as the length of the audio I just recorded?

What to do when the other person participating on the call is not a suitable contributor

Unsuitable Contributors - what to do?

I am waiting for tasks, why are none appearing?

Why aren't there any tasks available?

The current phone call dropped, what should I do now?

What to do when you find issues while working on handheld devices

I’m using an iPad or Android tablet, and I’ve found an issue

What happens when I click “skip this call”?

What to do when pressing "Hang up" doesn't end the phone call

Pressing "Hang up" doesn’t end the phone call

What happens after the "Thank you" audio message

The phone call finished after a recorded voice said “Thank you” - What now?

For Agents - Frequently Asked Questions

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.