All Collections
Dialogue Collection Jobs
For Agents - Frequently Asked Questions
What happens when I click “skip this call”?
What happens when I click “skip this call”?

What does it mean to "skip this call"?

Neevo avatar
Written by Neevo
Updated over a week ago

If you skip a call, it will go to the next available agent for that job. 

Note that it can still be reassigned to you if the number of available agents is low.

Did this answer your question?