Being a Customer

As a customer in the dialog collection task, you'll use Neevo to perform the role of a customer interacting with a customer service agent. The actions you'll need to complete are:

Enter the queue
→ Receive the phone call
→ Take part in the conversation (follow the instructions and the directions of the agent)
→ Provide feedback
→ Leave the queue

Frequently asked questions for technical issues experienced and what to do

• What happens if I don’t get any calls?

• I see the message, “We had a glitch, try later,” or, “looks like the submit button is glitching.” What should I do?

• Why is the counter not showing the correct number of tasks I did?

• Why am I receiving calls even after closing Neevo?

• Why must I provide feedback to submit the task?

• Do I have to pay for the calls?

• Can I call the number that Neevo calls me from?

• The submit button was enabled, but I have not received a call. What happened?

If you have any other doubts, please use the chat tool at the bottom right of the screen to contact the Support Team.