Sometimes users encounter issues while taking the language tests due to several reasons. Here are a few tips that may help you:
Refresh the page;
Clear the cookies and cache;
Check your date/time settings and make sure your device is setting the time automatically;
Make sure you don't have active translators in your browser;
Turn off all extensions you might have in your browser;
Try a different browser;
Try a different device;
Take the test near your router (reset if necessary).
If you still wish to contact the Support Team, please do so using the chat widget on the platform. It's important you take this action before retaking the test in case you encounter issues on your first attempt so we can better assist you. Please make sure you provide full screenshots or videos showing the issue.
Note: The test can only be taken 2 times.