Neevo members can no longer edit or delete their language information in their profile settings. However, they can still add languages if they haven't reached the limit of 4 languages (with a maximum of 2 native languages).
Requests to edit or delete language information can be submitted via email to
[email protected].
In your request, please include the following information, when applicable:
Language: e.g., English
Country: e.g., United States
Region: e.g., Washington
Language level* (Native, Fluent, Intermediate, or Basic)
Type of request: edit or delete
Reason for the request: e.g., incorrect setup, outdated information
Supporting documents: certificates, school reports, degrees, or other evidence that can help us verify your language ability.
Any additional information you believe will help us review your request
*Please read this article for more details.
Why can’t I make these updates myself?
To keep our platform fair and consistent, language changes must be reviewed by our support team. This process ensures that language information remains accurate, prevents misuse, and maintains a trustworthy environment for everyone.
How long will the update take?
It may take up to 10 business days for us to review your request. Your request may receive the following outcomes:
Approved: You provided enough evidence for us to update your profile.
Declined: Your request does not meet our internal policies, the evidence provided is insufficient, or the requested information has not been provided within the deadline.
Pending - Further Information Required: We need more details or documents before we can make a decision. You'll have 7 days to get back to us with the necessary information.
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